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The importance of e-mail as a channel of business communication has grown well beyond what most organizations had planned. E-mail has emerged as critical enterprise content.

Info-Tech’s report, "Managing E-Mail as Enterprise Content," helps IT professionals review the early stage best practices and tools involved in managing e-mail messages as the corporate records they are. Topics covered include:

• The evolution of e-mail messaging.
• Viewing and treating e-mail as enterprise-level content.
• Archiving pitfalls to avoid.
• What to look for in an e-mail archiving tool.

Bottom Line

IT managers must understand how e-mail has changed from a simple messaging service to the complex technological issue it is today. Understand how to manage e-mail as enterprise content in order to rein in this mission-critical application.