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Choose your area of interest:
Mobility
Mobile employees are pervasive in today's enterprises and require as much support as their "static" counterparts. Keep current on the latest technologies and approaches in this rapidly evolving space. Forecast - Trends & PredictionsLet the Bidding Begin: 700 MHz Auction to Transform Mobile LandscapeThe upcoming Federal Communications Commission (FCC) frequency auction for the coveted 700 MHz spectrum is drawing a lot of attention from incumbent mobile carriers and aspiring entrants into the market. How far incumbent wireless carriers will go to horde the newly available spectrum has yet to be seen, but it’s almost certain to change the mobile landscape in the U.S. and enterprises should be... Understand - Technology InsightsFixed-Mobile Convergence Dials Up Single Number SimplicityWith a number of enterprise-class dual mode devices and platforms now available, the business benefits of Fixed-Mobile Convergence (FMC) are finally accessible. Enterprise IT leaders seeking ways to streamline the enterprise communications infrastructure and reduce mobility costs should explore the technology and potential applications today. Mobile Application Gateways: Eliminate Nagging DisconnectsWith the growing use of mobile computing devices, there comes an increasing need to keep those devices connected to enterprise applications. Mobile Application Gateways (MAGs) maintain connections between the application and the mobile device as that device roams between different network connections and types. Mobile WiMAX Poised to Disrupt Telecom MarketMobile WiMAX will disrupt the wireless market by providing high-speed, long-distance, non-line-of-sight, mobile network access. With several large and high-profile implementations in progress, combined with lofty subscriber estimates, Mobile WiMAX offers powerful new options that must be considered. Tablet PCs Near Enterprise ReadinessThe first generation of Windows XP-based Tablet PCs languished on the shelves after their 2002 introduction. Expensive, proprietary hardware, inadequate application support, and a market that just didn’t fully understand the benefits conspired against this unique form factor and kept it from being widely adopted. Ongoing hardware and software updates, and continued commitment from vendors, has... Will In-Flight Wi-Fi Broadband Services Take Off?Surfing the Internet, accessing e-mail, and utilizing VPN connections while flying the friendly skies could soon become a reality. In-flight broadband services using Wi-Fi and air-to-ground communication facilities are on the horizon. Enterprises should familiarize themselves with the new generation of broadband, non-satellite based services several airlines plan to offer. WiMAX Might Just Live Up to the HypeThe hype around WiMAX – particularly the mobile version – has been brewing for the past few years. Info-Tech has been, and continues to be, bullish... WiMAX Still Has a Potential AudienceAt various points over the past few years Worldwide Interoperability Access (WiMAX) has run between being heralded as the next big thing to being... Strategize - Strategy & PlanningMobile Messaging: Hit the Kill Button If Hard Benefits Aren't ClearChoosing a platform to mobilize the enterprise messaging infrastructure is a far more involved process than simply picking the coolest looking handheld and handing it out to staff. Understand the bottom line benefits and target the specific needs before beginning to study how a mobile messaging solution will impact existing infrastructure. And don’t be afraid to kill the project if the advantages... Tablet PC Reality: Process Adaptation a Must for SuccessTablet PCs can deliver compelling benefits to the enterprise, but only if development, deployment, and maintenance processes are adapted specifically to this platform. Failure to do so will result in reduced productivity for mobile end-users and a reduction in acceptance of similarly unconventional mobile form factors in the future. Assess the impact of tablet PC integration on the entire IT... Tailor a Support Strategy for the Mobile UserSupport represents a hidden cost to IT and is the low-hanging fruit of cost saving initiatives. Unfortunately, many enterprises are squandering resources on support processes that do not take the unique needs of mobile end-users into account. Tier 1 support for deskbound end-users is very different than that for mobile workers. An enterprise that isn’t taking a mobile-specific approach to... Tailored International Mobile Strategies Hem CostsGlobetrotting executives, engineers, and sales and service personnel are ringing up massive mobile bills, and IT managers are often tasked with getting these costs under control. While there is no single silver bullet solution to reduce global roaming costs, there are several strategies that can be applied to different types of users and that can be combined to significantly lower skyrocketing... The Impact of the Carterfone Decision on Cellular ServicesMany IT professionals may not recall the FCC’s Carterfone Decision, which provided “open-access” to public telephone networks. Almost forty years later, the quest for open-access in cellular networks could provide similar benefits. Enterprises should consider the benefits that open-access could deliver as they develop their wireless business plans. The Impact of Wireless Technology on Network InfrastructureIt has taken substantial amounts of time and money for enterprises to construct and effectively manage their network infrastructures. As wireless continues to penetrate enterprises, concerned executives ask if and how they should integrate wireless mobility technology and what its future impact will be on existing network infrastructures. Virtual Call Center Agents Can Use IPT, But Not Over the Public InternetUsing home-based or virtual call center agents to augment or replace traditional brick-and-mortar call center agents seems like a great idea. Virtual agents can offer many benefits, including increased scheduling flexibility, reduced infrastructure costs, and a greatly expanded pool of potential candidates to choose from, but IP Telephony (IPT) over the public Internet is not up to the task. Shifty Eyes and Wireless Skies: What Cellular Providers Don't Tell YouThere seems to be no end in sight when it comes to the marketing hype surrounding current 3G and the forthcoming 4G cellular networks. In fact, wireless carriers are doing a fine job of masking many of the unresolved problems that can definitely impact the quality and the reliability of services provided to enterprise business users. Evaluate - Product EvaluationTake Route1 to Mobile Worker BlissThe popularity of remote working continues to increase due to the infrastructure savings that it can impart. All is not rosy, however, as security... Select - Selection AdviceRoam the World with Cost Effective Mobile ConnectivityCountless companies are facing mounting mobile connectivity costs as executives, sales professionals, and engineers travel around this rapidly shrinking globe. Make sense of the available mobile connectivity options and reduce costs before they get out of control. Picking the Right Smart Mobile DeviceThe market for smart mobile devices is teeming with elegant, functional devices that can help keep employees connected and productive when away from... Implement - Implement & IntegrateOperate - Operate & OptimizeManage - Management & Staffing
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