Data Center

Data Center Management & Governance

Managing a data center requires diligence and careful coordination of both people and project resources. Gain insight into the "soft" skills and practices surrounding data center team governance.


Stay on top of emerging technologies and changes in the IT landscape. Learn which technologies are right for your organization, and develop the best strategy for implementation.

Understand - Technology Insights

Project Management: Back to Basics
Project Management: Back to Basics

IT Projects are characterized by changing technologies, uncertainty, and shifting business needs and objectives. Review core project management basics and increase the chances for ongoing IT project success.

Strategize - Strategy & Planning

Pivotal Data Center Outsourcing Decision Points
Pivotal Data Center Outsourcing Decision Points

Making the decision to outsource data center processes does not have to be a difficult task, provided that IT uses a formal procedure for separating core processes from commoditized ones. Use the results from this procedure to then make the appropriate vendor selection.

Rethink E-Mail Provisioning: In-House or Hosted?
Rethink E-Mail Provisioning: In-House or Hosted?

Falling price-points from e-mail hosting providers require enterprises to rethink e-mail provisioning strategy. Enterprises can make an informed decision by determining if hosted e-mail is an option and comparing the cost of in-house e-mail provisioning against hosted e-mail prices.

Going Green? Build an RFP with Environmental Considerations

If the enterprise adopts an environmentally preferable purchasing (EPP) policy, Info-Tech believes IT leaders will face mandates to green their own...

Help Desk Solutions: Eat-In or Take-Out?

Outsourcing the help desk can be less expensive than employing dedicated IT support staff, especially for mid-sized to larger organizations. However,...

Optimize your IT department for maximum efficiency and productivity.

Operate - Operate & Optimize

Benchmarking Your Compliance Progress

As Symantec moves into decidedly non-software areas, such as consulting and anti-fraud, the vendor is turning out surveys targeting its new,...

Manage - Management & Staffing

Building a DRP Team: The Main Event
Building a DRP Team: The Main Event

Recovering from a disaster cannot occur without having key people in place to bring system, equipment, and services back online. Recruit, train, and empower these individuals in order to achieve DRP objectives for mid to large-sized enterprises.

Chief Risk Officer: A New Role for Your Enterprise
Chief Risk Officer: A New Role for Your Enterprise

Increasing compliance and security demands are creating an enterprise need for a new role that encompasses and assumes responsibility for risk management. Although risk management is handled on an ad hoc basis by most organizations, it may be time to make risk management a dedicated position.

Do-It-Yourself Audit Team Reins in Compliance Costs
Do-It-Yourself Audit Team Reins in Compliance Costs

A recent announcement from the U.S. Securities and Exchange Commission (SEC) states that publicly-traded small and mid-sized enterprises (SMEs) will not be exempt from key provisions of the Sarbanes-Oxley Act (SarbOx). These developments have serious implications for staffing in SMEs, as internal audit teams are crucial in achieving compliance.

DRP Team Build Sheet
DRP Team Build Sheet

Recovering from a disaster cannot occur without having key people in place to bring system, equipment, and services back online. Use this worksheet to identify team members, record contact information, and delineate responsibilities.

End-User IT Skills Assessment Tool
End-User IT Skills Assessment Tool

(Sample) End users display a diverse range of IT skills. Use this assessment tool to identify end-user skill levels and determine if they have the knowledge to act as resident experts.

How to Lock Down Data Privacy at the IT Worker Level
How to Lock Down Data Privacy at the IT Worker Level

Since IT personnel have greater access to data than non-IT workers, the impact and risk of data theft committed by IT employees tends to be higher. Data integrity and security must begin with solid data privacy principles and practices. Align the enterprise’s access controls with a privacy mindset to mitigate threats of data loss.

Privacy Case Studies: Mitigate the People Factor
Privacy Case Studies: Mitigate the People Factor

Most privacy violations are caused – quite unintentionally – by employees. Training and patience are required from IT leaders to ensure that customer information is kept private and confidential. Use these from-the-trenches stories to improve the effectiveness of privacy initiatives within the enterprise.

Reduce Help Desk Costs: Leverage Power Users
Reduce Help Desk Costs: Leverage Power Users

(Sample) Reduce training and IT support costs and improve desktop productivity by developing a Resident Expert Support (REXS) system within business units. Resident Experts (REs) are power users that employ their advanced knowledge of desktop systems to help train and support fellow employees on desktop applications, thus reducing the burden on IT.

Judge Certification Pedigree before Buying In

Certifications are an important factor in IT hiring decisions and professional development plans. Knowing how the certification exam is created and...

Only 40 Percent of Facilities Fully HIPAA Compliant

Earlier this year, Info-Tech Research Group asserted that HIPAA legislation is poorly-enforced and largely ineffective. New surveys from non-profit...

Reduce Stress, Improve Time Control

Info-Tech Research found that sixty-six percent of IT Managers feel stressed. The research shows that the stress does not originate primarily from...

Save Bottom Line Dollars with Successful Negotiations

IT managers are often negotiating with vendors, employees, and management. Effective negotiating can strengthen business relationships, identify...

Save Our Help Desk! Handling Growing Pains

As enterprises grow to accommodate more employees and locations, help desk support is stretched thinner. An awkward growth stage is very common, but...

What IT Can Do to Make Trade Shows Better

Exhibiting at a trade show can provide great visibility to an enterprise if it is done correctly. IT staff are often a critical part of an...