E-mail archiving is rapidly increasing in popularity, particularly among businesses in highly litigated industries. E-mail archiving can also improve the operational efficiencies of typical e-mail infrastructures.

To derive value from both first and second generation collaboration technologies, organizations must look beyond simply applying Internet collaboration technologies from outside the firewall to inside the firewall. Organizations must also consider the derivative impact that collaboration technologies and trends have on the enterprise, especially Web 2.0 technologies and trends.

Teamware is experiencing a resurgence in popularity, buoyed by many “Web 2.0” trends. As a result, companies can expect traditional teamware vendors to add more Web 2.0 features. However, companies should proceed cautiously with large deployments of new teamware market entrants.

The newest version of Microsoft Office features the most significant User Interface (UI) change since the first MS Office release. Before deciding whether or not to upgrade, IT leaders must understand the impact the new UI will have on productivity.

E-mail archiving is a valuable tool to respond to litigation. But it also drives tactical benefits through improved storage utilization and an increased ability to restore lost or accidentally deleted messages. These benefits must not be underestimated.

Sustained by many Web 2.0 trends, teamware is experiencing a resurgence in popularity. Employ this downloadable tool to determine if teamware is appropriate for your organization.

Wikis have broken free from the confines of the consumer market and are gnawing their way into the enterprise world. Analyze the range of potential uses for wikis to decide if you should make a home for them in your enterprise.

A business-oriented wiki can be a powerful collaboration and content solution for the enterprise. Use this tool to find out if your organization can benefit from an enterprise wiki and to determine the most suitable usage areas for your situation.

Customer interactions have become less transactional and more experiential, in part due to the growing acceptance by consumers of new content and collaboration technologies, loosely coupled as "Web 2.0." Organizations need to assess integration of Web 2.0 technologies into their Customer Interaction Management (CIM) strategies.

Unified Communications (UC) is a broad set of technologies that has significant implications for the way in which individuals communicate and businesses operate. This report will identify the key enterprise adoption drivers for UC, and detail the major benefits realized and challenges encountered by implementers plus provide guidance on how enterprises can begin planning for UC.

The release of the new 2007 Office system is prompting IT leaders to ask whether or not they should upgrade, and when they will be ready to upgrade. Though migration may not be on the horizon, enterprises should assess their IT environment to determine where 2007 Office fits on the long-term software roadmap.

Microsoft Exchange Server holds the largest worldwide market share of any enterprise messaging solution. As IT leaders begin to position Exchange 2007 on the enterprise’s communication roadmap, this calculation tool will be a key component in building a business case for the upgrade. More importantly, it will help decision-makers choose between the hosted and in-house delivery models for...

When IT owns the corporate Web site, all changes and updates need its cooperation and approval. Today’s Web tools allow the content owner to make these changes directly without the need to know anything about Web development. A Web governance plan can ensure the right people, policies, and processes are in place to keep IT out of the content and focused on its role in supporting business...

Enterprises looking for a viable alternative to MS Office should seriously consider OpenOffice 2.0 for at least a portion of their users. This cost comparison tool helps IT decision makers perform a head-to-head cost comparison of MS Office 2003 and OpenOffice 2.0.

While Microsoft Office is the long-time incumbent, OpenOffice.org 2.0 is the leading open source competitor in the desktop productivity suite market. As enterprises migrate to MS Office 2003 or begin to consider MS Office 2007, many are re-examining their Microsoft licensing agreements and starting to wonder whether MS Office is really worth the premium price tag.

Collaboration tools are etching themselves into the corporate IT landscape. With so many ways to share and communicate, Info-Tech provides the research necessary to get IT leaders started on a collaboration strategy.

Web conferencing has become a common tool for collaboration among employees, customers, and partners. While core Web conferencing features have become commodities, vendors are bringing specialized products to market for training, sales and team support, and marketing events. Use Info-Tech's Web conferencing vendor landscape to compare vendor and product options.

The new crop of Web browsers is prompting some IT leaders to decide whether or not to upgrade. Others may be choosing a product for enterprise-wide standardization. This examination of Mozilla’s latest offering will provide the factual and analytical basis for an informed decision.

As the new generation of Web browsers arrives, many IT leaders are either selecting a browser for enterprise-wide standardization or deciding whether or not to upgrade. This examination of Microsoft’s latest offering will provide the factual and analytical basis for an informed decision.

Microsoft’s SharePoint is gaining a lot of attention from both the media and prospects. But it’s not the only option. There is a lot of choice within the portal marketplace. Align final product selection with the overall development strategy of the enterprise. This consideration will become increasingly important as portals continue to evolve from products to platforms.

Using wikis for workplace collaboration is an enticing idea. Putting that idea into practice is an entirely different matter. Analyze these five case studies to learn from enterprises that have successfully implemented wiki solutions.

There are several ways an organization can benefit from using both external (public) and internal (private) social networks. Analyze these four case studies to learn from organizations that are successfully leveraging social networks for business benefits.

There are several ways an organization can benefit from using Web conferencing services to collaborate in real-time with both internal and external users. Learn from four case studies on organizations that are successfully leveraging Web conferencing for customer interaction, training, collaboration and marketing.

Companies are exploiting public social networking sites for valid business purposes. However, a lack of enterprise-class controls makes management of users akin to herding cats. Adopt strong policies for business use of public social networks.

Integrating social media with e-mail marketing can extend campaign reach and improve click-through rates. For maximum success, publish e-mail campaigns to the company's own social media properties and enable recipients to share e-mails through social media channels to which they subscribe.

SharePoint is a platform that addresses a wide range of business needs: Collaboration, Portal, Enterprise Search, Content Management, Business Forms, and Business Intelligence. This report will guide enterprises in making the SharePoint decision, identify benefit opportunities, avoid common challenges, and complete a successful deployment.

Bulk e-mail presents a challenge to many enterprises. Sending tens of thousands or even millions of e-mails to clients and prospects can frustrate many IT initiatives. Some enterprises opt for “roll your own” or open-source options. As the demands of the system exceed 10,000 messages per month commercial and outsourced options become more attractive.

Compatibility issues with older versions of Office may have serious repercussions on the integrity of Excel spreadsheets that are shared between Office 2007 and previous versions. Where there is no choice but to work across multiple releases of Excel, standards must be established to secure the integrity of Excel spreadsheet data.

Current economic conditions are requiring many IT departments to trim their budgets. Take a closer look at Microsoft licensing agreements to eliminate any excess spend on Microsoft products next year.

Microsoft licensing is a significant cost driver for most IT organizations. Finally, there's a rational approach that can be used to determine whether the organization is overspending in this area. This webcast will provide guidance for optimizing both the short-term and long-term Microsoft licensing approach.

Centralizing printer fleets, eliminating high-cost output devices, and optimizing print jobs can yield short, mid, and long-term cost reduction results with minor behavioral changes and minimal consequences on day-to-day business activities. Assess print services for cost saving opportunities to reduce IT's cost to serve the business.

Microsoft licensing is a significant cost driver for most IT organizations. Finally, there's a rational approach that can be used to determine whether the organization is overspending in this area. This webcast will provide guidance for optimizing both the short-term and long-term Microsoft licensing approach.

A key consideration for business-user training is documentation. Use the minimum manual approach for optimal training results.

Business user training is a key concern for many IT managers. Use Info-Tech’s criteria to evaluate programs and trainers and to ensure that training programs are effective.

The influence of online social networking is presently pervading businesses in North America. While these powerful networking tools have many benefits to offer, ensure their authorized use is contained within the bounds of an employee's official role and corporate capacity.