Applications

Desktop Applications

End users often judge the quality of IT service delivery through the interactions they have with desktop applications. Make the experience a good one by selecting and supporting desktop apps effectively.


Stay on top of emerging technologies and changes in the IT landscape. Learn which technologies are right for your organization, and develop the best strategy for implementation.

Forecast - Trends & Predictions

E-Mail Archiving: Not Just for Compliance and Litigation
E-Mail Archiving: Not Just for Compliance and Litigation

E-mail archiving is rapidly increasing in popularity, particularly among businesses in highly litigated industries. E-mail archiving can also improve the operational efficiencies of typical e-mail infrastructures.

Understand - Technology Insights

Collaboration Tools Revisited in a Web 2.0 World
Collaboration Tools Revisited in a Web 2.0 World

To derive value from both first and second generation collaboration technologies, organizations must look beyond simply applying Internet collaboration technologies from outside the firewall to inside the firewall. Organizations must also consider the derivative impact that collaboration technologies and trends have on the enterprise, especially Web 2.0 technologies and trends.

Enterprise Teamware Revisited: The Web 2.0 Factor
Enterprise Teamware Revisited: The Web 2.0 Factor

Teamware is experiencing a resurgence in popularity, buoyed by many “Web 2.0” trends. As a result, companies can expect traditional teamware vendors to add more Web 2.0 features. However, companies should proceed cautiously with large deployments of new teamware market entrants.

Is the New 2007 MS Office Interface Worth the Upgrade?
Is the New 2007 MS Office Interface Worth the Upgrade?

The newest version of Microsoft Office features the most significant User Interface (UI) change since the first MS Office release. Before deciding whether or not to upgrade, IT leaders must understand the impact the new UI will have on productivity.

Over 300 Mailboxes? Adopt E-Mail Archiving Tools
Over 300 Mailboxes? Adopt E-Mail Archiving Tools

E-mail archiving is a valuable tool to respond to litigation. But it also drives tactical benefits through improved storage utilization and an increased ability to restore lost or accidentally deleted messages. These benefits must not be underestimated.

Teamware Appropriateness Assessment Tool
Teamware Appropriateness Assessment Tool

Sustained by many Web 2.0 trends, teamware is experiencing a resurgence in popularity. Employ this downloadable tool to determine if teamware is appropriate for your organization.

The Many Faces of Enterprise Wikis
The Many Faces of Enterprise Wikis

Wikis have broken free from the confines of the consumer market and are gnawing their way into the enterprise world. Analyze the range of potential uses for wikis to decide if you should make a home for them in your enterprise.

Assistive Technologies Help Retain Experienced Employees

As employees mature, they face the mounting physical challenges that come with age. Retain individuals with key IT and business knowledge by...

FreeUndelete: Free and Loving It

When the help desk needs a little bit of help, free tools that help end users are a welcome addition.

Manage Virtual Teams with SharePoint Server 2007

Virtual teams enable managers to access the best human resources to work on a project. However, lack of co-location creates several obstacles in the...

More Microsoft Tools Will Be Wrapped in the Ribbon

While there are mixed feelings regarding Microsoft Office 2007, it continues to evolve. Microsoft plans to apply the new Ribbon-based user interface...

Open IE-Only Pages within a Firefox Tab

Firefox fans are loath to click on that big, blue "e" to access content optimized for Internet Explorer (IE). A newly updated Mozilla add-on allows...

Optimize Web Research with Enterprise Social Bookmarking

Social bookmarking can increase knowledge workers’ productivity by reducing redundant work and facilitating collaboration. Maximize these benefits...

Podcasting 101

With the growing popularity of digital audio, many enterprises are jumping on the podcasting bandwagon. This online guide walks you through...

SharePoint and Office: Fair, Good, Better, Best

Many enterprises consider upgrading to Office 2007 when deploying SharePoint due to the integration benefits. Understand the key advantages that are...

Understanding Microsoft's XML-Based Formats

As enterprises begin to adopt Windows Vista and the 2007 Office system, Microsoft's new XML-based document formats are starting to proliferate....

Which Version of SharePoint Is Right for You?

A key decision in the planning process of a SharePoint deployment is to determine which version is the best fit. Enterprises planning to implement...

Wine: Sip, Don’t Gulp

Wine is software that lets you run Windows applications on Linux and Unix. Companies should consider Wine as a last resort, opting instead to run...

Exchange 2007: Transitioning from Exchange 2003

Enterprises considering a transition from Microsoft Exchange Server 2003 to Exchange Server 2007 will need to plan the possible deployment before...

Strategize - Strategy & Planning

2007 Microsoft Office Readiness Assessment
2007 Microsoft Office Readiness Assessment

The release of the new 2007 Office system is prompting IT leaders to ask whether or not they should upgrade, and when they will be ready to upgrade. Though migration may not be on the horizon, enterprises should assess their IT environment to determine where 2007 Office fits on the long-term software roadmap.

Exchange 2007 Upgrade TCO Calculator
Exchange 2007 Upgrade TCO Calculator

Microsoft Exchange Server holds the largest worldwide market share of any enterprise messaging solution. As IT leaders begin to position Exchange 2007 on the enterprise’s communication roadmap, this calculation tool will be a key component in building a business case for the upgrade. More importantly, it will help decision-makers choose between the hosted and in-house delivery models for...

MS Office May Not Be Worth the Price Tag
MS Office May Not Be Worth the Price Tag

(Sample) While Microsoft Office is the long-time incumbent, OpenOffice.org 2.0 is the leading open source competitor in the desktop productivity suite market. As enterprises migrate to MS Office 2003 or begin to consider MS Office 2007, many are re-examining their Microsoft licensing agreements and starting to wonder whether MS Office is really worth the premium price tag.

MS Office vs. OpenOffice Cost Comparison Tool
MS Office vs. OpenOffice Cost Comparison Tool

(Sample) Enterprises looking for a viable alternative to MS Office should seriously consider OpenOffice 2.0 for at least a portion of their users. This cost comparison tool helps IT decision makers perform a head-to-head cost comparison of MS Office 2003 and OpenOffice 2.0.

Exchange Server: Hosted or In-House?

Enterprises facing an Exchange upgrade often make the mistake of assuming an in-house upgrade path is the only option. Let the possibility of...

Is it Time for an Enterprise IM Solution?

While Instant Messaging (IM) is widely used as a collaborative tool, if its entry into the environment was entirely employee-driven, important...

Keep Old Formats in the New Office

The vast majority of Office users will continue to use older versions of the suite. Most early adopters of Office 2007 should standardize on the old...

RSS Not Necessarily a Slam Dunk

Although RSS offers some compelling opportunities to ease the e-mail administration burden for both IT and end-users, implementing it isn't a slam...

Turn Microsoft Roadmaps Into GPS

Understanding Microsoft’s various product roadmaps can help predict future capabilities. This information is crucial in planning upgrades, deciding...

IT’s Role in Corporate Web Site Design

When designing the corporate Web site, IT brings a unique set of skills and expertise to the table. Follow these recommendations to ensure successful...

Successfully make the key technology acquisition decisions for your organization. Choose the right products and negotiate the best deal.

Compare - Product Comparison

The New Desktop Search Playing Field

Desktop search tools save businesses time and money. New versions of desktop search products have emerged that address many concerns of managers in...

Evaluate - Product Evaluation

Connect to Your IT Peers with LinkedIn

IT professionals have a hard enough time keeping the enterprise's technological lights on. They hardly have time to network within their peer group....

Lotus Flowering: Definitely Not Dead Yet

IBM's Lotus division is responding to the Microsoft Exchange threat with new product components. These offerings are compelling for most existing...

Lotus Flowering: Making Connections Quickr

IBM is expanding Lotus capabilities with two new offerings: Connections and Quickr. These products power a compelling vision of collaboration via...

Lotus Flowering: Tease Out Collaboration Component Overlaps

The promises of IBM's new Lotus offerings come from interaction. Info-Tech's interaction provides a quick take on the basic features of these...

Lotus Flowering: WebSphere Portal Rubs Elbows with SharePoint

IBM introduced a new portal offering to counter the market threat of Microsoft SharePoint Portal. IBM WebSphere Portal Express 6.0 offers many of the...

Microsoft OneNote Fails to Strike a Chord

Microsoft is intensifying efforts to promote OneNote to enterprise users. Don't buy into the hype – the tool doesn't add enough value to justify...

Outlook 2007 Packs Productivity Punch

Microsoft Outlook is taking on an increasingly important role within the Office suite. IT managers planning or considering an upgrade to 2007 Office...

Wise Up: Avoid GroupWise

Novell’s GroupWise product has a long history and a loyal following. Product features are impressive. However, a shrinking ecosystem, declining...

Select - Selection Advice

Firefox: The Browser War's Feisty Underdog
Firefox: The Browser War's Feisty Underdog

The new crop of Web browsers is prompting some IT leaders to decide whether or not to upgrade. Others may be choosing a product for enterprise-wide standardization. This examination of Mozilla’s latest offering will provide the factual and analytical basis for an informed decision.

Internet Explorer Clings to the Top Spot
Internet Explorer Clings to the Top Spot

As the new generation of Web browsers arrives, many IT leaders are either selecting a browser for enterprise-wide standardization or deciding whether or not to upgrade. This examination of Microsoft’s latest offering will provide the factual and analytical basis for an informed decision.

Portal Marketscape: SharePoint Not the Only Option
Portal Marketscape: SharePoint Not the Only Option

Microsoft’s SharePoint is gaining a lot of attention from both the media and prospects. But it’s not the only option. There is a lot of choice within the portal marketplace. Align final product selection with the overall development strategy of the enterprise. This consideration will become increasingly important as portals continue to evolve from products to platforms.

Collaboration Tools: Separating the Myth from the Reality

Collaboration refers to a wide range of different technologies. Minimize costs for conventional components and build the business case for emerging...

E-Mail Archiving: Define Strategy to Narrow Vendor Selection

Before investigating e-mail archiving solutions, IT leaders need to establish the enterprise’s e-mail archiving strategy. IT leaders must think...

Speech Recognition: Use Sparingly for Best Results

Speech recognition features are cropping up in cell phone address books and customer service hotlines everywhere. IT and business professionals want...

Webcast or Web Conference: Two Faces of Web Communication

Business units are increasingly exploring Web-based approaches for disseminating visual training materials and dynamic marketing materials. IT...

Optimize your IT department for maximum efficiency and productivity.

Implement - Implement & Integrate

Beware of Corporate Bloggers

As enterprises ponder Web 2.0, the grassroots phenomenon of blogging is gaining momentum in the business world. Stay on top of blog use to ensure...

Configure 2007 Office for Image Deployment

Enterprises migrating to the 2007 Office system can jump-start deployment by configuring the software for a hard disk image. Microsoft TechNet's...

Ensure Forward Compatibility with New Office File Formats

The 2007 Microsoft Office system introduces a set of new file formats that are not directly compatible with older versions of Office. Enterprises...

Operate - Operate & Optimize

Sending 10,000 Bulk E-mails per Month? Get a Dedicated Solution
Sending 10,000 Bulk E-mails per Month? Get a Dedicated Solution

Bulk e-mail presents a challenge to many enterprises. Sending tens of thousands or even millions of e-mails to clients and prospects can frustrate many IT initiatives. Some enterprises opt for “roll your own” or open-source options. As the demands of the system exceed 10,000 messages per month commercial and outsourced options become more attractive.

Automatically Finalize MS Office Documents

Most MS Word users have sent out at least one document with revisions and embedded comments they forgot to delete. IT managers can help Office users...

Avoid Discrimination Lawsuits with Accessible Web Design

Making Web sites accessible to people with disabilities is not only a matter of showing consideration for users – for many enterprises it is a legal...

Building a Better E-mail Acceptable Use Policy

Avoid lawsuits, penalties, and misunderstandings by clearly defining acceptable use of e-mail for both employees and the enterprise. Define retention...

Dam Document Metadata by Closing the Security Breach

Document metadata can put an enterprise at financial risk and degrade corporate credibility. Eliminate this security risk by implementing a metadata...

Dirty Documents? New Tools for that Clean Content Smile

Microsoft Office documents and PDF files frequently contain sensitive information that place companies at risk of compliance violations and public...

Harden Office 2007 Documents

Compared to previous versions, Microsoft Office 2007 was designed with many new and improved security features. IT should take advantage of these new...

IE7 Security Will Hurt the Good Guys

Internet Explorer 7 (IE7) promises to be as widely adopted as its predecessors, if not more so. The browser's new security features will impede...

Securing Microsoft Office Documents Outside the Enterprise

Companies must protect confidential documents, when they are distributed beyond enterprise boundaries, to reduce risk and comply with regulatory...

Shortcuts Amplify Office Doc Compatibility Headaches

As more Microsoft Office alternatives break into the productivity software market, more business users will come to IT with word processor...

Troubleshooting Tips for SharePoint

There are a variety of resources for solving common SharePoint problems. A very good starting point is the Microsoft site itself.

Walking the Tightrope of Acrobat PDF Security

Companies must protect confidential PDFs when they are distributed beyond enterprise boundaries. Adobe Acrobat includes strong encryption options for...

Troubleshooting E-mail Client Performance Lag

When enterprises encounter unacceptable e-mail client performance, finding the root cause can present a challenge. This challenge is complicated when...

Manage - Management & Staffing

Documentation for Business Users: The Minimum Manual
Documentation for Business Users: The Minimum Manual

A key consideration for business-user training is documentation. Use the minimum manual approach for optimal training results.

Effective Business User Training: Evaluate the Trainer
Effective Business User Training: Evaluate the Trainer

Business user training is a key concern for many IT managers. Use Info-Tech’s criteria to evaluate programs and trainers and to ensure that training programs are effective.