Cisco’s new foray into the small business telephony space is anchored by the Smart Business Communications System (SBCS), a solution central to its aggressive plans to grow its market share in the small and mid-sized enterprise (SME) segment. As an all-in-one offering specifically designed to deliver the benefits of converged communications to smaller organizations, Cisco’s SBCS merits serious consideration by SMEs.

The Cisco Smart Business Communications System

With the SBCS, Cisco is clearly targeting a growing segment of smaller organizations that are in a position to upgrade from traditional TDM key systems or small PBXs to considerably more versatile IP-based platforms. Since first announcing the SBCS in April 2007, Cisco has delivered SBCS Release 1.1, consisting of the following components: