In a recent Info-Tech Research Group survey of 1,160 IT professionals, 27% of respondents said they either “agree” or “strongly agree” with the statement, “On-demand CRM is ideally suited for our business requirements.” This solid show of support indicates that companies already consider on-demand CRM to be a viable option to meet their CRM needs. On-demand CRM does alter many parameters surrounding CRM planning and implementation. Understanding the nuances of the changes that come with CRM on-demand service is necessary to making a successful choice.