As the largest recall of electronic devices in history grows larger, millions of laptop users find themselves challenged to replace defective Lithium Ion (Li-Ion) batteries without losing access to their machines.

In virtually all cases, laptop manufacturers require the defective battery to be returned before a replacement will be shipped. This places end users in the difficult position of potentially being without a battery for anywhere from one to many weeks. It also challenges IT to manage this balancing act on behalf of its end users.

To minimize impact to mobile capability, IT must proactively manage the return process. Simply relying on the hardware vendor to manage the process is insufficient because this forces the enterprise to trust the vendor implicitly. Follow a defined strategy to avoid downtime, minimize additional safety risks, and get a new battery back without additional delay...