Organizations outsource application maintenance as a means to save money, acquire skills and services, and free up internal resources. Ensure program success by following a specific process for application maintenance and support.

Application Maintenance Outsourcing

Application Maintenance Outsourcing (AMO) refers to the ongoing maintenance, conversion, enhancement, and support of an application software portfolio by an external company. Examples of maintenance include regulatory changes, software upgrades, new release installations, and "fix it if it breaks" troubleshooting.

 Many mid-sized enterprises are considering outsourcing application maintenance as an alternative to support services traditionally provided in-house. Many enterprises that have outsourced have seen:

• Increases in product quality.
• Lowered cost.
• The ability to utilize the technological know-how of other enterprises.

AMO can be an effective strategy for IT leaders to maintain integral business applications and help meet business goals. Through AMO, organizations find they have the ability to re-focus on distinctive core competencies and develop...