Despite extensive planning and pre-implementation testing, many enterprises still encounter call quality issues following a VoIP implementation. A failure to address these lingering or intermittent voice quality issues can quickly result in disgruntled users. IT must deal with these issues promptly or face greater problems with future IP convergence projects.

Even with Proper Planning, Voice Quality Issues Can Surface

Enterprise VoIP adoption is steadily growing, with more enterprises deploying IP telephony as a cost-effective replacement for retiring legacy systems, a foundation for a larger IP convergence strategy, and all points in between. Regardless of the reasons for adoption, enterprises can rest assured that the struggles that early VoIP adopters faced have largely been addressed. Common deployment pitfalls have been well-documented, testing tools and techniques have been refined, vendors have improved hardware interoperability, and technical communities have developed new standards and best practices. The result is that VoIP has emerged...