Network assets are typically distributed over a wide area. Since managers cannot always physically scour the network to identify a faulty component, prior information is needed to structure an adequate response mechanism. Putting in a process around collecting this information should be a critical planning point for network managers.

Planning for Turbulent Waters

When a network component fails, there are five sequential parts to any remediation process. These sequential parts include:

• Knowing the components present in the problem area.
• Knowing what has malfunctioned.
• Devising a solution.
• Delivering the solution.
• Maintaining results.

Before devising a solution, managers must be able to quickly assess parameters, such as criticality of the component, ease of access, and the party responsible for remediation. The more information that exists, the easier it will be to devise a solution without having to reinvent the wheel. This need for information...