Password-related issues can represent up to 30 percent of all help desk support requests. Save significant time and money by implementing a self-service password reset system.
Reset: The First Step in Password Management
Info-Tech estimates that enterprises spend roughly $118 per user/per year on password-related help desk support and lost employee productivity.
Of all password management tools available, possibly the most popular is password reset software. These systems provide a quick and effective way to reduce help desk calls by allowing users to independently reset their own forgotten or expired passwords. Generally, these solutions are accessible via a Web browser, and can cost as little as $10 per user to implement.
Enterprises that adopt self-service password reset technology are able to reduce help desk calls (the most expensive type of support) by up to 30 percent, allowing...
