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Password Management Reduces Help Desk Costs

Info-Tech Advisor: Research Note


Have you ever had to call the help desk when your password was rejected? Info-Tech estimates that as much as 30 percent of all help desk calls are password related. Stop wasting valuable help desk resources by using password management software.

The Problem

Enterprises have long struggled with the problem of balancing strong password policies against increased help desk calls from users who have forgotten their passwords due to their complexity, or the sheer number of passwords that require memorization. A number of password automation solutions exist that help to reduce password-related help desk calls, as well as streamline the administration associated with identity management.

Use Baseline Magazine's price of password automation tool to help you calculate your total cost of ownership and possible savings of implementing a password automation solution. A sample cost scenario is shown...

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