Practical Research That Drives Measurable Results
July 19, 2008
Implement and Integrate
July 2, 2008
Improving agent-facing software usability is a key factor in the contact center productivity picture and provides significant financial payback. Take...
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Selecting the best project management methodology is an important decision for any organization. Adopting the wrong method ca...
Thin client terminals have become somewhat commoditized in the past couple of years. Many vendors are differentiating themsel...
Supercomputing systems, while interesting, may not seem important to most enterprise data centers. Trends found in supercompu...
Data Leakage Protection (DLP) is a useful weapon in the fight to protect the enterprise’s information assets. It is not howev...
Project scope creep can be the bane of IT project management. But to the savvy manager aware of both the positive and negativ...
Convincing senior management to make a permanent increase to the operational budget can be a challenge. Increase the chances ...
The use of external, public social networks (e. g. Facebook, MySpace, LinkedIn, Friendster) within organizations for business...
Branch and remote offices can be a nightmare to provision with IT resources. Citrix, in partnership with Microsoft, has debut...
The use of external social networks (e.g. Facebook, MySpace, LinkedIn) within organizations for busi...
Changes are an inevitable part of project management. Highly detailed documentation limits the negat...
The most important step in any project is the first: defining its scope. This Project Definition Sta...
IBM recently announced its System x iDataPlex servers focused on large Web 2.0 data centers supporti...
IT leaders soliciting functional requirements from Subject Matter Experts should use this Task Work Log template to obtain and thoroughly document...
Technology Insights
Customer interactions have become less transactional and more experiential, in part due to the growing acceptance by consumers of new content and...
Nearly every enterprise needs some form of Business Intelligence (BI), but not every enterprise needs dedicated tools. Use this assessment to help...
Strategy and Planning
Selecting a project management methodology for the organization to adopt can be a difficult and confusing process. Decision makers must match company...
Selection Advice
Dense computing environments were once the sole purview of high performance computing centers located in universities, government agencies, and...
Virtualized I/O, like OS and application virtualization, is a requirement for a truly agile data center. In light of that requirement, the major...
Software Asset Management (SAM) audits should not be approached from a purely technological perspective. While SAM tools are essential, the audit...
VMware is one of the most widely deployed virtualization solutions currently available. Efficient backup and recovery solutions for virtual machines...
As enterprises embrace the world of Service-Oriented Architecture, social networks, data mining, gaming, and real-time collaboration, the need for...
Operate and Optimize
The best network infrastructure groups do far more than provide network services to their business users. They also excel in new service planning,...
Even though malware has been surpassed as the most significant threat that enterprises face, it has not been eliminated and continues to grow....
Management and Staffing
Network staff meetings are a common occurrence in most organizations. However, some are considered a waste of time while others yield excellent...
Network infrastructures are in a state of flux as various wired and wireless technologies jockey for position in the enterprise. This scenario...
Public Key Infrastructure (PKI) is an important encryption technology as it ensures trust between unknown parties. It also allows the enterprise a...
The Project Management Body of Knowledge (PMBOK) has become the de facto standard for managing successful projects around the world. Defined by the...
Compatibility issues between Office 2007 and previous versions of Office may have serious repercussions on the integrity of Excel spreadsheets that...
For most IT staff, the idea of dense computing environments brings to mind high performance computing in universities, government, and research...
High availability (HA) for key applications is a requirement for businesses of all sizes. Small enterprises have fewer resources to allocate in...
Active Directory (AD) was designed as an improvement over NT domains to provide more consistent and efficient management of an enterprise's...
Encryption is a solution that all enterprises need to use to protect their confidential and sensitive data and communications. Public Key...
