1)

Learn Strategy & Best Practices

Research Notes:

• TCO: The Total Cost of Offshoring
• Seven Ways to Increase Offshoring Success 
• Offshoring: A Quick No Is Better Than a Slow Maybe

2)

Understand Resources & Processes

Research Notes:

• Vendor Maturity Still Key for Outsourcing
• Politics and IT: CIOs Grapple with Offshoring Legislation
• Giants Wake Slowly, But They Do Wake

3)

Evaluate Technology-
Specific
Resources & Processes

Data Centers & Servers:

• Infrastructure Outsourcing: Start with Criteria for Success
• Outsourcing: Ditch the Desktop Burden
  

Enterprise Applications:

• Trends in Application Development and Maintenance Offshoring
• Avoid Getting Tangled in Web Development Outsourcing Risks
• Choose the Right Chinese Web Hosting Solution
• Software-as-a-Service Experiences Rapid Growth
• SaaS Still a Mystery to Many IT Professionals
• Does Software-as-a-Service Fit Your Enterprise Style?
• The Three Levers to Pull in SaaS Planning
• Sassy SaaS Isn't Always Sexy: Avoid These Six Traps
• On-Demand CRM: Assess Long-Term TCO
  

Network & Telecom:

• Build or Buy: Should Communications Services Be Outsourced?
• VoIP: In-house or Outsource?
• Outsourcing Network Management: How Much Is Too Much?

4)

Evaluate
Industry-Specific
Resources & Processes

Financial Services:

• Banks: Gauge Outsourcer Security Track Record
• Hosted Call Center Services Deliver Savings to Banks
• Liberation for Small Financial Services Firms: Outsource E-mail

Healthcare:

• PACS Outsourcing Not for the Faint of Heart

Professional Services:

• Legal Firms Prepare to Outsource Electronic Data Discovery

Public Sector:

• Outsourcing IT in the Public Sector
• SLA Best Practices for Public IT Managers
• Web-Based Fundraising Apps Give Power to Non-Profits 
• Google and Microsoft Want Your Campus E-mail

Wholesale & Retail:

• The IT Hurdle: Overcoming Challenges for Small Retailers
• Hosted POS Solutions Deliver More for Less
• Outsourced E-commerce Speeds Payment
• Hosted RFID Meets Wal-Mart and DoD Mandates

Manufacturing:

• SaaS Breathes New Life into Manufacturing Solutions

5)

Implement Processes

Research Notes:

• Outsourcing Agreements: Get It in Writing
• Key Contract Clauses Mitigate Outsourcing Risk
• Engage Outsourcers' Management and Set a Date
• Set Outsourcing Engagements with DRP Expectations
• User Form Agreements Create Better Contracts
• Assess Outsourcer Security to Mitigate Risk

Tools, Templates & Policies:

• Outsourcer Contract Checklist
• Consultant Evaluation Matrix
  

6)

Operate 

Research Notes:

• Five Steps to Guarantee That Suppliers Deliver the Goods
• Outsourcing: Renegotiate Rather Than Renew Outsourcing Agreements
• A Holistic Approach to Managing Multiple Outsourcers
• Software Reduces Contract Lifecycle Management Costs
• Contract Management Market Poised for Consolidation
• Manage Intellectual Property in Outsourcing Deals
• Secure Sensitive Info in Outsourcing Deals
• US Taxation: A Quagmire for Enterprises and Foreign Contractors
• How to Cut Loose Your Contractor
• Bring IT Back Home: Repatriating Outsourced Services
• How to Plan for Successful Insourcing